JBL Earbuds Not Charging (Detailed Troubleshooting)

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JBL earbuds are reliable and well-made and work for a long time if you use them with care. However, they do run into problems at times.

One common problem is the JBL earbuds not charging in the case. This usually occurs when your earbuds have aged a lot, or you haven’t used them for a few months.

In this detailed troubleshooting guide, we will discuss the reasons for this malfunction and also try to fix it at home.

Reasons for JBL earbuds not charging

There are quite a few reasons for your JBL earbuds to stop charging. This includes software glitches, bad cables or power bricks, and dirty earbud charging pins.

But below are the top 3 reasons most JBL earbuds won’t charge.

  • Charging pins are dirty from wax & dirt accumulation
  • Charging cable or power brick is bad.
  • Your battery is critically drained from long time no charge storage.

There are a few other reasons, but they are pretty rare.

How to fix JBL Earbuds not charging

Now, let’s discuss how to troubleshoot JBL earbuds that won’t charge and fix the issue without going to a repair shop or customer support.

Charge overnight

One of the main reasons for your JBL earbuds not charging is that you left them without charging for a long time on the shelf and depleted the lithium-ion battery to critical levels.

Lithium-ion batteries are prone to low-charge storage; if you leave them for a long time, they will degrade (sometimes permanently).

JBL Earbuds Not Charging (Detailed Troubleshooting)

If your JBL earbuds have been on your shelf or drawer for a long time without charge, chances are that the battery is depleted, and you cannot get it charging again.

To fix this, we have a trick that works most of the time. Leave your JBL earbuds on charge for at least 12 hours, even if you don’t see them charging.

This trick has worked on my old JBL headphones that won’t charge and even on my DJI Mavic Air 2 drone.

Clean the charging pins

Like all true wireless earbuds, your JBL earbuds will have two charging pins on each bud. When you put them inside the case, these pins make contact with the charging pins in the case.

However, these charging pins sometimes get dirty with wax, oil, and dust particles. When that happens, your earbuds won’t make good electrical contact with the case and won’t charge.

JBL Earbuds Not Charging (Detailed Troubleshooting)

To fix this, thoroughly clean your charging pins with a clean, soft cloth. If needed, you can slightly dampen the cloth with isopropyl alcohol to clean the oil and wax out.

Every once in a while, clean your earbuds and the charging case with a soft cloth damped with isopropyl alcohol to get the wax out and keep the case and buds clean.

Clean the charging port

Similar to the charging pins on your earbuds, your charging case might also accumulate dust and dirt particles inside the USB charging port.

Most newer earbuds come with USB-C charging port, which by design is quite accommodating to dust and debris accumulation. Especially if you work outside or in a dusty environment, chances are that you will get debris inside the port at some point.

JBL Earbuds Not Charging clean the charging port

This dust and debris block the charging cable from making a sufficient electrical connection, and hence charging is hindered.

To clean your charging port, you will have to use a sharp and thin tool that can go inside the tiny charging port, a clean but thin cloth, and a can of WD40 contact cleaner spray.

  1. Take your earbuds out and set them aside.
  2. Now, go to an open area and hold your charging case at arm’s length with the charging port facing outwards.
  3. Generously spray the WD40 solution inside the port using the narrow nozzle extension that comes with the spray can.
  4. Wrap the clean cloth around the sharp tool and carefully clean the inside of the charging port. Make sure to clean the contacts properly.
  5. Now spray another round of WD40 inside the port to get all the dirt out.
  6. Let the charging case dry out in an open space and your charging port should be clean as new.

WD40 is a non-conducting spray that is totally safe for electrical components.

Check the Power Source

Sometimes it’s not the earbuds or the charging case that is the problem but the source of the power that is malfunctioning.

If you are trying to charge your JBL earbuds through a power brick or a computer USB port, it is possible that the charging case is not receiving enough power to charge the earbuds.

Since JBL earbuds don’t come with their own power brick, you have to use a third-party power brick, mostly the one you are using to charge your phone. So its a good idea to change the power source and see if the earbuds are charging now.

You can plug your charging cable into any 5V power port to charge the earbuds. The most convenient one is your laptop’s USB port.

Check the USB Cable

Similarly, a bad USB charging cable can also cause your earbuds to not charge. The charging cable that comes with your JBL earbud is of sufficiently good quality but can go bad after prolonged use.

JBL Earbuds Not Charging (Detailed Troubleshooting)

Inspect the cable that you are using to charge your case and check for any visible signs of wear and tear. The cable tends to rapture near the Type C connector, so check that area carefully.

The JBL earbuds case can be charged by any USB type C cable, so if you have one lying around, you can use it to check if the original cable has gone bad.

As a general rule of thumb, make sure that you always use a good quality cable and power brick as substandard accessories can cause damage to your earbuds and headphones.

Reset the Earbuds

Sometimes, this malfunction occurs due to a temporary cache glitch or firmware malfunction. A simple reset will eliminate any software bug, and they will start charging again.

If your JBL earbuds have some charge left, you can connect them to your phone and perform a factory reset easily. To factory reset, follow the below process.

  • Turn off your JBL earbuds. To do this, locate the power button on the right ear cup and press it. You will hear a sound indicating that your earbuds have been turned off.
  • Locate the volume up and volume down buttons on the right ear cup.
  • Press and hold the VOLUME UP and VOLUME DOWN buttons simultaneously for 20 seconds.
  • After 20 seconds, release the buttons.
  • Your JBL earbuds will now enter the factory reset mode, and the reset process will begin automatically.

Note: The exact process for resetting JBL earbuds may vary depending on the model, so if the above method doesn’t work for your model, you can go to this JBL website page and get reset instructions for your specific model.

Contact JBL Support

If you have tried all the troubleshooting methods and your JBL earbuds are still not charging, it may be time to reach out to JBL support for help.

JBL provides a dedicated support team that is trained to help you resolve any issues you may be having with your earbuds. Whether you need help with a technical issue or have a general question about any product, JBL’s support team will help you out.

JBL Earbuds Not Charging (Detailed Troubleshooting)

You can reach JBL support through their website, phone, or email. You can find the contact details below:

Call JBL:

  • Talk to a product expert at (800) 336-4525
  • Available hours: Mon – Fri: 9:00 am – 11:00 pm (EST) and Sat – Sun: 9:00 am – 5:00 pm (EST)

Chat With JBL:

  • Chat with the JBL support team on this link
  • Available hours: Mon – Fri – 9:00 a.m 11:00 p.m (E.T) and Sat-Sun – 9:00 a.m 5:00 p.m (E.T)

Text JBL:

  • Chat with a support agent via SMS at: 628-333-7807
  • Available hours: Mon – Fri: 9:00 am – 8:00 pm (EST)

Conclusion – JBL Headphones Not Charging

In this article, we discussed common reasons and solutions for JBL earbuds not charging.

The main reasons are dirty charging pins, a bad charging cable or power brick, and a depleted battery from not charging for a long time.

To fix this, the article suggests leaving the earbuds on charge overnight, cleaning the charging pins and the charging port, checking the power source and USB cable, and resetting the earbuds.

If these troubleshooting methods do not fix the issue, you can contact JBL customer support for expert opinion and help.


Who owns JBL?

JBL is owned by HARMAN International, which is a US subsidiary of Samsung. So, JBL is a sub-brand of Samsung.

JBL Tune 120 TWS case not charging. What to do?

The JBL Tune 120 TWS case usually stops charging due to a dirty charging port or malfunctioning USB cable. Clean the port and change the cable.

How do I know my JBL earbuds are charging?

When you place your JBL earbuds inside the case, you will see the LED indicator on each earbud turn on. Different models have different color LEDs, but they indicate the same thing, i-e earbuds are charging.

Ahmed is a professional Engineer and technology expert. With nine years of experience in the tech industry, he helps others navigate the ever-evolving world of technology, focusing on social media, streaming, and smart devices with his troubleshooting guides & articles.

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