With numerous online streaming services in the market, deciding on one of them takes time. But if you have finally decided to settle on Paramount Plus as your preferred platform, you might face a few glitches with it from time to time.
If you are a Samsung user, you won’t need to install the Paramount Plus app on your TV as it comes by default on your device.
But unfortunately, many users are expecting problems where the streaming service suddenly stops working on their Samsung TV, including issues as simple as an app crash to complex ones, i.e., the screen goes black or the video stops playing.
For multiple reasons, you can face the issue of Paramount Plus not working on Samsung TV. Below is a list of some of the most common reasons for this problem.
- Your subscription plan has expired.
- Your Internet connection is unstable.
- The Paramount Plus app is not supported on your Samsung TV.
- You have downloaded an outdated version of the app.
- The Android version on your Samsung TV is Android 4.4.
- The DNS of both your Smart TV and Router is different.
Now that you know the possible issues that might have led to the Paramount Plus app not working on your Samsung TV, it’s time to move to the fixes. For this, you need to go through this detailed troubleshooting guide.
Power Cycle Your Smart TV
One of the most efficient methods to help you get the Paramount Plus app working on your Samsung Smart TV again is to power cycle your television.
Using this method, you can solve several issues with your Samsung TV, including app crashes, black screen, lagging, and screen unresponsiveness.
You can also remove corrupt cache files from your television that inhibit the functioning of streaming apps like Paramount Plus. Another name for the power cycle is “Soft Reset,” which can be done using these steps.
- Remove the plug of your TV to turn it off.
- Leave the device unplugged for around a minute.
- Press and hold the power button of your television for around 30 seconds.
- Plug the cord back into the power outlet and switch on your device.
- Navigate to the Paramount Plus app on your Samsung TV to see if the issue is resolved.
Clear Cache & Restart Your TV
Another common reason for Paramount Plus not working on your Samsung TV is the temporary cache. Here are the steps to clear the cache on your Samsung TV and reboot the router.
- Switch off your Samsung Smart TV and unplug its cord from the power outlet.
- Remove the router’s plug and wait for a few minutes.
- Connect all the power cords to the TV and the router again.
- Switch on the Samsung TV and the router and check for the problem.
You can move to the next fix if the issue still needs to be resolved.
Check Your Paramount Plus Subscription
Like other video streaming platforms, you also need a subscription to Paramount Plus to watch all the movies and dramas you love.
But if you have failed to pay your current month’s bill for your subscription, you might struggle with the app not working on your Samsung TV.
To check if your subscription has expired, navigate to the Paramount Plus app on your Smart TV. Head to the “Profile” section and open the “Next Billing Date” option from the “Subscription and Billing” section.
If the payment is still due, clear all the dues, as this will likely fix the issue for you.
Sometimes, your connected credit card expires, which results in failed payment attempt. So, make sure your billing information is up to date and correct.
Check Your Internet Connection
If even after trying all the fixes mentioned above, you are still unable to get the Paramount Plus app to work on your Samsung TV, the problem might be with your internet connection.
In case of a Wi-Fi connection, check to confirm if you are still connected to it.
A simple fix is to connect the Wi-Fi directly to your Smart TV via an ethernet cable and switch from the Wi-Fi connection to the cable.
Ethernet cable provides a much more stable and faster connection than wireless, so use it if possible.
You can also check your internet speed using websites like fast.com or SpeedTest. If the speed exceeds 5Mbps, this might not be the real issue. But if you see speeds in Kbps, it’s too slow to run any streaming app.
Change the Smart TV DNS
Another reason you will experience problems with the Paramount Plus app on your Samsung TV is incorrect or outdated DNS. DNS is a directory of address that your TV use to resolve any website or App address.
If it’s outdated, your app won’t connect.
Your internet service provider (ISP) keeps an updated list of all DNS so if your TV DNS settings is set to “Get Automatically“, it will always get the correct DNS from your ISP.
If “Get Automatically” is not working, you can manually set the DNS for your TV.
You need to follow these steps to manage and alter the Samsung TV DNS and add the Router DNS to make the Paramount Plus app start working again on your television.
- Turn on your Samsung TV and hit the “Menu” or “Source” button on the remote.
- Head to the “Network” option and choose it.
- Select “Network Status” and “IP Settings” on the screen.
- Go to the “DNS Settings” option and select “Enter Manually” if the DNS is set to the “Get Automatically” option.
- Put in the Router DNS address and choose “OK.”
- Hit “Done” and open the Paramount Plus app again on your TV to see if the issue is fixed.
Note: Though changing the DNS manually can get your streaming app back to work again, it is advisable to switch to the “Get Automatically” option to avoid any inconvenience.
Update the Smart TV Firmware
Ideally, it would be best if you always kept all your electronics up to date, and your TV is no different.
If you cannot get your Paramount Plus app back to working again on your Samsung Smart TV even after changing the DNS of both devices to match, you should consider updating the Smart TV’s firmware.
Check out this video to learn how to activate the Paramount Plus app on your Smart TV.
You have to check manually for any available firmware updates from time to time.
In this next step, we will check for and eliminate faulty firmware glitches that cause your Samsung TV to turn itself ON.
Follow the below steps to update your Samsung TV firmware.
- Turn on your Samsung Smart TV and hit the “Home” button on the remote.
- Head to “Settings” using the navigation button and press “OK” on the remote to select it.
- Scroll down to “Supports” and select “Software Update.”
- Choose the “Update Now” option and wait for your television to find and install an update on your Smart TV.
Keeping your TV firmware up to date also prevents other malfunctions, such as the TV not turning on at times.
Update the Paramount Plus App
Updating the Paramount Plus app on your Smart TV is another possible fix for the streaming service not working on your device.
Some Smart televisions are set to update their apps and software automatically when an update is found, but you need to do this manually on others.
You need to follow the steps to check for the Paramount Plus app update and perform it on your Smart TV.
- Turn on your Samsung Smart TV and hit the “Home” button on the remote.
- Press the “Smart Hub” button and head to the “Samsung App Store” on your TV.
- Type Paramount Plus in the search bar and select the app from the search results.
- If you see an update button on the screen, choose it and wait patiently till the update is done.
- Once the update is done, open the app and see if it’s working again.
- Clear the Paramount Plus App Cache
A simple cache clearance can do the job for you if you don’t want to go through the hassle of deleting and reinstalling the Paramount Plus app on your Samsung Smart TV.
Here is how you can clear your Paramount Pus app cache to prevent glitches like the application not working on your Smart TV.
- Turn on the Samsung Smart TV and press the “Home” button on the remote to head to the Smart Hub.
- Select “Settings” and go to the “Apps” tab.
- Choose the “System Apps” option and head to the Paramount Plus app.
- Select “Clear Cache” and hit “OK” for confirmation.
- Reinstall the Paramount Plus App on your TV
If the app update has not fixed the problem, you should delete the app altogether from your Smart TV and reinstall it.
To remove the Paramount Plus from your Smart TV, here is what you need to do.
- Switch on your Smart TV and press the “Home” button on the remote.
- Select “Apps” from the menu on the screen and choose “Settings.”
- Head to the Paramount Plus app and select “Delete.”
- Choose “Delete” from the pop-up menu for confirmation.
Once you have successfully deleted the Paramount Plus app from your Samsung TV, you can reinstall it using these simple steps.
- Hit the “Home” button on the remote and choose “Apps” from the on-screen menu.
- Choose the “Search” icon and type Paramount Plus in the search box.
- Select “Install” and wait for the installation to complete.
- Open the Paramount Plus app and put in your log-in information.
The streaming app should start working on your Samsung Smart TV by now.
Paramount Plus Not Working on Samsung TV – Summary!
This article is an extensive troubleshooting guide to get your Paramount Plus app working on your Samsung Smart TV again.
Before giving up on your streaming service, try this troubleshooting guide for a fix.
Multiple things can prevent the Paramount Plus app from working on your Samsung TV. To fix this, you can:
- Power Cycle Your Smart TV
- Restart Your Samsung TV
- Check for the Paramount Plus Subscription
- Check The Internet Connection
- Check The Internet Connection
- Change the Smart TV DNS
- Update the Smart TV Firmware
- Update the Paramount Plus App
- Clear the Paramount Plus App Cache
- Reinstall the Paramount Plus App on your TV
All the fixes mentioned above will help you regain your streaming service’s full glory. Once it’s done, you can finally enjoy your favorite shows again. Happy binge-watching!